Here are the most common questions we receive, clarified up front so everyone has the same information

Coverage:

  • All our products are 80% or 100% reimbursed through Pacific Blue Cross, similar to massage or physio benefits.

Payment:

  • Payment is made at the time of ordering.

  • We can help with claim submissions, either on paper or through the PBC app (staff must be logged in).

  • Reimbursements typically take 7–9 business days.

Compression Socks:

  • No prescription required

  • Coverage allows for 2 pairs per year

  • Styles: calf sleeves, knee high, thigh high, pantyhose (20–30mmHg and 30–40mmHg)

  • Price: $150/pair

  • If we have your size in stock, you can take the socks home the same day; if not, turnaround is typically 3–4 weeks (with shipping included for two pairs or more).

Joint Supports (Back, knee, ankle, wrist, elbow, etc.):

  • We will bring a sample bin for your team to try on items

  • Price varies by item

  • Requires a prescription from an MD, NP, physiotherapist, or chiropractor (must include a diagnosis, e.g., right knee instability, tennis elbow, OA)

Custom Orthotics:

  • Requires a prescription from an MD, NP, physiotherapist, chiropractor, or podiatrist (with diagnosis, e.g., flat feet)

  • Includes a gait scan (pressure mat + 3D scan)

  • Price: $400

  • We handle all the paperwork; orthotics are mailed directly to the staff’s home, usually within one month of approval