Here are the most common questions we receive, clarified up front so everyone has the same information
Coverage:
All our products are 80% or 100% reimbursed through Pacific Blue Cross, similar to massage or physio benefits.
Payment:
Payment is made at the time of ordering.
We can help with claim submissions, either on paper or through the PBC app (staff must be logged in).
Reimbursements typically take 7–9 business days.
Compression Socks:
No prescription required
Coverage allows for 2 pairs per year
Styles: calf sleeves, knee high, thigh high, pantyhose (20–30mmHg and 30–40mmHg)
Price: $150/pair
If we have your size in stock, you can take the socks home the same day; if not, turnaround is typically 3–4 weeks (with shipping included for two pairs or more).
Joint Supports (Back, knee, ankle, wrist, elbow, etc.):
We will bring a sample bin for your team to try on items
Price varies by item
Requires a prescription from an MD, NP, physiotherapist, or chiropractor (must include a diagnosis, e.g., right knee instability, tennis elbow, OA)
Custom Orthotics:
Requires a prescription from an MD, NP, physiotherapist, chiropractor, or podiatrist (with diagnosis, e.g., flat feet)
Includes a gait scan (pressure mat + 3D scan)
Price: $400
We handle all the paperwork; orthotics are mailed directly to the staff’s home, usually within one month of approval